Career Opportunities

Job Opportunities

Updated 11/05/2024

Hillsboro, Ohio

Customer Care Specialist

The Customer Care Specialist plays a pivotal role in ensuring exceptional customer service experiences through various channels, including phone calls and online interactions. This position encompasses a diverse range of responsibilities, from providing account information to assisting with basic electronic banking transactions. Additionally, the Customer Care Specialist is entrusted with essential bookkeeping tasks and clerical duties integral to the department's operations.

Primary Duties and Responsibilities:

1. Customer Service:
• Serve as the primary point of contact for incoming phone calls, maintaining a professional and courteous demeanor
• Assist customers with inquiries regarding account details, electronic banking, and various banking products and services
• Respond promptly and professionally to emails from both customers and colleagues, addressing queries and concerns effectively
• Collaborate with other departments to address customer needs and ensure seamless service delivery
• Conduct credit card collections calls with tact and professionalism

2. Bookkeeping Functions:
• Perform daily bookkeeping tasks, including verification of signature accounts and review of closed saving and checking accounts
• Enter accurate descriptions in the General Ledger for transactions and ensure thorough business check reviews
• Process deposit account verifications, mobile deposits, and credit card balancing efficiently
• Handle encoding corrections and monitor piggy savings accounts, ensuring compliance with regulatory standards
• Complete wire transfers received via fax or email and process debit card/credit card payments for loans or credit cards

3. Clerical Duties:
• Maintain overdraft logs and address changes, ensuring accuracy in records and filings
• Process stop payment requests and handle special statement cycles and mailings with attention to detail
• Scan completed work for documentation and maintain organized filing systems
• Prepare loan notices and tax documents manually as required

4. Miscellaneous Responsibilities:
• Attend training sessions to stay updated on compliance, security, and internal guidelines, completing all required online training modules
• Demonstrate proficiency in Microsoft suite products and Windows-based systems, adapting quickly to new job functions
• Multitask effectively in a fast-paced work environment, demonstrating personal accountability, self-motivation, and attention to detail

Qualifications/Skills and Knowledge Requirements:

• Must be proficient in Microsoft suite of products and Windows-based systems
• Strong organizational skills and ability to adapt to a fast-paced work environment
• Excellent communication skills, both verbal and written
• Demonstrated ability to multitask and prioritize tasks effectively
• Detail-oriented with a strong sense of personal accountability and self-motivation

Hillsboro, Ohio

Residential Loan Closer

Primary Duties and Responsibilities:

The Loan Closer is responsible for preparing all closing documents on real estate loans, home equity and modifications in a timely and accurate manner. In addition, the Loan Closer will work diligently with title agencies on closings and ensure that there is compliance with all regulations. The Loan Closer types accurate closing documents, submits closing fees to the title agency, reviews CD/HUD statements and closing docs, prepares coupon books, and funding wires/checks.Tracks and manages closed loan files on the loan software and team calendar.Completes the loan checklist to indicate all documents needed in order to have a complete loan file.Cross trains within the team and works closely with the Processor to ensure proper coverage and backup. Transfers and passes off loan files in a timely manner.Complete all other tasks/duties as needed while maintaining great customer service internally and externally. Other duties as assigned.

Qualifications/Skills and Knowledge Requirements:

High School GraduateThe successful candidate must be proficient in basic software applications such as Microsoft Word and Excel, must be detail oriented and maintain a high level of integrity and accuracy. Excellent problem solving and customer service skills required. The candidate must actively support the values of the organization and follow established company policies and procedures. It is essential that our applicants be dynamic, sociable, and enthusiastic team players; while possessing a positive can-do, vibrant attitude, excellent judgment and communication skills.

Hillsboro, Ohio

Loan Accounting/Servicing Specialist

The Loan Servicing Specialist is responsible for the accurate and timely booking of Commercial, Real Estate, and Simple Interest loans, ensuring that loans are entered into the servicing system with minimal errors. The role involves performing post-closing functions for all loan types and handling loan maintenance requests submitted to the department. The ideal candidate will also be expected to provide high-quality customer service to MNB's valued customers, addressing inquiries, conducting follow-up, and researching any issues that arise.

Primary Duties and Responsibilities:

Book Commercial, Real Estate, and Simple Interest loans, ensuring timely and accurate entry into the servicing system.Perform post-closing functions for all loan types.Handle loan maintenance requests and ensure they are processed efficiently.Provide excellent customer service by answering customer inquiries, performing follow-up, and researching loan-related issues.Collaborate with internal teams to ensure accuracy and compliance in all loan servicing activities.Maintain knowledge of loan products, processes, and regulations to ensure compliance with regulatory requirements.Work closely with Quality Control to minimize errors and ensure loan servicing standards are met.

Qualifications/Skills and Knowledge Requirements:

3-5 years of experience in loan operations or a related field.Proficiency in Microsoft Office Suite.Knowledge of regulatory requirements and compliance standards related to loan operations.Strong analytical and problem-solving skills with attention to detail.Effective verbal and written communication skills.Ability to manage and prioritize multiple tasks in a fast-paced environment.

Springfield, Ohio

Customer Service Representative

Primary Duties and Responsibilities:

• Opens new accounts, refers, and cross-sells the company's products and services
• Participates with branch management in maintaining a customer-focused environment and developing new ideas to increase business that will help achieve customer relationship objectives
• Provide exceptional customer service
• Opens new accounts for bank products and services and expands existing customer relationships through cross-selling or referring products and services to the appropriate areas
• Assists customers in person or by phone with Bank products and services to develop new business and to retain or expand existing business
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Works with branch management to implement activities to ensure branch profit goals are achieved
• Assists the branch management team in coaching and training the teller staff to help develop skills and achieve branch sales goals
• Works with branch Tellers on warm hand-off procedures
• Assists branch personnel with operational duties and on Teller line as needed
• Other duties as assigned

Qualifications/Skills and Knowledge Requirements:

• High School Diploma or equivalent required
• 2+ years of experience in financial industry preferred
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required

Merchants National Bank is committed to providing unequalled customer service and work environment.  We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.